At Arch & Ana Real Estate, client satisfaction is our priority. This policy outlines how cancellations and refunds are managed for property bookings, consultations, or services facilitated through our platform.
All enquiries, bookings, and transactions made through www.archandana.com are handled with transparency and integrity. Once a property booking or consultation fee is confirmed, it is subject to the respective developer’s or service provider’s terms.
Clients may request to cancel an appointment or service by contacting info@archandana.com.
For developer-linked property bookings, cancellation requests will be processed according to the developer’s individual refund policy.
Any consultation fees paid to Arch & Ana Real Estate directly may be refunded at our discretion if the service has not commenced.
We reserve the right to cancel any service or booking in exceptional circumstances (e.g., technical error, unavailability, or regulatory changes). In such cases, any applicable fees will be refunded promptly.
Approved refunds, if applicable, will be processed within 7–14 business days using the original payment method, subject to banking or payment-gateway timelines.
Certain payments—such as completed consultation sessions, promotional bookings, or third-party service fees—may not be eligible for refunds once initiated.
All refund and cancellation requests must be made in writing via email. Please include your full name, contact details, and transaction reference (if applicable).
Contact Us
Arch & Ana Real Estate
Email: info@archandana.com
Website: www.archandana.com
Dubai, United Arab Emirates